Privacy Policy

1. Introduction

AARIVON EdTech Private Limited ("AARIVON", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI education and training platform, including our website, learning management system (LMS), mobile applications, and placement services (collectively, the "Services").

We operate in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and align our practices with the General Data Protection Regulation (GDPR) for our global learners. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering for our courses, creating an account, or communicating with us. This may include:

• Identity Information: Full name, date of birth, gender, government-issued ID (Aadhaar/PAN for Indian residents, passport for international students)
• Contact Information: Email address, phone number, residential address, emergency contact details
• Educational Background: Academic qualifications, institution names, degrees/certificates earned, transcripts
• Professional Information: Work experience, current/previous employer, job title, LinkedIn profile URL, GitHub profile URL
• Payment Information: Bank account details, UPI ID, credit/debit card information (processed through PCI-DSS compliant payment gateways; we do not store complete card numbers)
• Profile Information: Profile photograph, bio, learning preferences, career goals

2.2 Automatically Collected Information

When you interact with our platform, we automatically collect certain information through cookies and similar technologies:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, course progress, video watch time, quiz attempts, assignment submissions
• Log Data: Access times, dates, error logs, crash reports
• Location Data: Approximate geographic location derived from IP address

2.3 Sensitive Personal Data

In certain circumstances, we may collect sensitive personal data as defined under Indian law, including:

• Financial information for EMI and payment processing
• Medical information (only when submitted for special accommodation requests or refund claims due to medical emergencies)
• Caste/category certificates (only when required for government scholarship applications)

We process sensitive personal data only with your explicit consent and implement enhanced security measures for its protection.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI training courses, bootcamps, and placement services; to manage your account and track course progress
• Communication: To send course updates, session reminders, assignment deadlines, administrative notices, and respond to your inquiries
• Payment Processing: To process course fees, EMI instalments, refunds, and generate invoices
• Placement Support: To prepare your candidate profile, share with hiring partners (with your consent), schedule interviews, and provide career counselling
• Platform Improvement: To analyse usage patterns, identify learning gaps, improve course content, and develop new features
• Personalisation: To recommend relevant courses, learning paths, and career resources based on your profile and activity
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms of Service
• Marketing (with consent): To send promotional communications about new courses, workshops, and industry events; you may opt out at any time

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Hiring Partners (with Explicit Consent)

When you opt into our placement services, we share your professional profile, resume, portfolio projects, and assessment scores with our verified hiring partners and recruitment agencies. You control which partners can access your profile and may withdraw consent at any time.

4.2 Service Providers

We engage trusted third-party service providers who perform functions on our behalf, including:

• Cloud hosting and infrastructure services (AWS India)
• Payment processing (Razorpay, Stripe)
• Video conferencing and live session platforms
• Email and SMS communication services
• Analytics and monitoring tools
• Assessment and proctoring platforms

All service providers are contractually bound to use your information solely for the specified purpose and maintain appropriate security measures.

4.3 Legal Compliance

We may disclose your information when required by law, court order, or government regulation, including to law enforcement agencies, regulatory bodies, or in connection with legal proceedings.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.
• Access Controls: Role-based access controls limit data access to authorised personnel only. Multi-factor authentication is required for all internal systems.
• Security Audits: We conduct quarterly security audits, vulnerability assessments, and penetration testing by independent third-party firms.
• Incident Response: We maintain a documented incident response plan. In case of a data breach, affected users and relevant authorities will be notified within 72 hours as required by law.
• Staff Training: All employees undergo annual data protection and security awareness training.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Your Rights (GDPR & Indian Law)

Depending on your location, you may have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you, along with details of how we process it.

6.2 Right to Correction

You may request correction of inaccurate or incomplete personal information through your account settings or by contacting us.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to our legal obligations to retain certain records. Course completion certificates and payment records may be retained as required by law.

6.4 Right to Data Portability

You may request your data in a structured, commonly used, machine-readable format for transfer to another service provider.

6.5 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

6.6 Right to Object

You may object to processing for direct marketing purposes or where we rely on legitimate interests.

6.7 Right to Lodge a Complaint

Indian residents may contact the Data Protection Authority of India (once established). EU residents may contact their local supervisory authority.

6.8 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@aarivon.in. We will respond within 30 days of receiving your request.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and personalise content. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

By continuing to use our platform, you consent to our use of cookies as described. You may manage your cookie preferences through your browser settings or our cookie consent manager.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Active Accounts: Personal information is retained while your account is active.
• Course Records: Academic records, assessment scores, and completion certificates are retained for 7 years to support verification requests from employers and academic institutions.
• Payment Records: Financial transaction records are retained for 8 years as required by the Income Tax Act, 1961.
• Inactive Accounts: Accounts inactive for 3 years will be flagged for review. We will notify you before deletion and offer data export options.
• Marketing Data: Contact information used for marketing is retained until you opt out or withdraw consent.

Upon account deletion request, we will delete or anonymise your personal information within 90 days, except where retention is required by law.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

For our AI Fluency programs designed for younger learners (ages 16-18), parental or guardian consent is required before account creation. Parents/guardians may request access to, correction of, or deletion of their child's personal information by contacting us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last updated" date
• Notify you via email or through a prominent notice on our platform at least 15 days before the changes take effect
• Require renewed consent for any material changes to processing of sensitive personal data

We encourage you to review this Privacy Policy periodically. Continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@aarivon.in
Postal Address: AARIVON EdTech Private Limited, Data Protection Officer, 42nd Floor, WeWork Enam Sambhav, C-20, G Block, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India
Phone: +91 22 4896 3200

For data protection complaints, you may also contact the relevant supervisory authority in your jurisdiction.